Tru By Hilton Naperville Chicago
Mitä vieraat sanovat
Very clean and great courteous professional staff, especially Sashe who just so happen to be very good friends with our daughter’s dance coaches. We were attending a dance competition and through a friendly conversation we discovered that Sashe is childhood friends with our daughter’s dance coaches and used to dance with them and own a dance studio of her own. It was so great talking with her. Felt like I had been knowing her for years. The rest of your staff were also amazing, they even were excited about the dance competition. Breakfast was great and area was kept stocked and clean. Lobby area and grounds were clean. We truly had a fantastic stay, and it’s pet friendly!
Anonymous
heinäkuu 2023
I've never been so happy to see a smiling front desk clerk in my life! Yolanda was WONDERFUL! I took the train into Naperville and when I got off the train it started to down pour. Had a communication issue with my Uber driver and he cancelled my ride so I had to request a second Uber. By the time I walked into the hotel, I was soaking wet, and my sandal broke in the lobby as I was walking up to the desk. So there I was barefoot, frizzed out hair, completely soaked, and that wonderful angel (AKA Yolanda) said "you're early, but lets find you a room so you can get dried off and comfortable" and she did exactly that! She was so sweet, and didn't even charge me for the early check in fee. Its so nice to see hotel staff that is responsive and caring to its guests and not putting profit ahead of the comfort of someone really having a bad day! I'm sold on this property and I will return just so I can see Yolanda!
Roxann
heinäkuu 2023
The property was fine. it was easy to get to off the Highway. The front desk clerk was very nice ( Homer) and I received a bag with a couple bottles of water. my room on the 4th floor was clean and the bed comfortable. I had a walk-in shower which was nice. My main concern when I stay in a motel/hotel is always cleanliness, comfort and no bugs. I didn’t see anything crawling and the bed was comfortable, so I was happy.
Anonymous
toukokuu 2023
I did a stay-cation with my children for the end of their spring break. I was well please. The staff was great. The breakfast was descent. I loved that it was updated and modernized. The pool table in the sitting area.
Shamiqua
huhtikuu 2023
a few dislikes, no closet or dresser in room. no microwave. room was a little small. the weekend lady needs help for breakfast. she worked her butt off with demanding people. had to ask four times for conditioner to be opened. even though the staff was amazing and the lobby was great I would not stay here again. Remember this is only my personal option.
Jeannie
huhtikuu 2023
The hotel was very clean The atmosphere is fresh and exciting.. The workers are friendly and seem to enjoy their work. The friendliness of the staff and atmosphere made the guess friendly with each other. Everyone was speaking to each other with a smile. Felt like family.
Darline
elokuu 2023
The facility was fine in all aspects and is a great example of what a really good hotel can be. What made my stay excellent was my experience with the person who checked me in, Yolanda Gill. She was outstanding - warm, very professional, gracefully walking me through what the hotel offered, asking me what I might need, etc. I felt very welcomed and engaged at a human level as well as a professional level. Made my day!
Michael
maaliskuu 2023
Hot breakfast was very nice. Pancakes, bacon, sausage and smoked sausage! Many baked goods, yogurts and oatmeal with toppings. Rooms were great, nice size bathroom. The hotalwas upbeat and eager to please! If you were on a diet, they had low calorie meals for you.
Pamela
elokuu 2023
The location was kinda off the beaten path so it was a little tricky to find. The staff more than made up for the frustration of trying to find the road to get there. I can't say enough about how helpful the staff was
Michelle
maaliskuu 2023
The hotel had a great modern, clean look. I was happy that there was no carpeting in the room! I really liked the coffee available all the time, and the larger size coffee cups.
Mary
elokuu 2023
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